The Arkose Labs Service Advantage
Fast Incident Response Guaranteed
Arkose Labs delivers a zero-tolerance approach to fraud, backed by a commercial guarantee to stop automated threats within our agreed SLA.
Ongoing Machine Learning Optimization
Unlike with fully automated solutions, our SOC team continuously updates the platform’s algorithms to help your instance grow smarter over time.
Proactive Monitoring
Extend your manpower with 24x7 monitoring & anomaly detection and proactively notification from the Arkose Labs SOC. A custom playbook ensures streamlined response protocols.
Ongoing Operational & Threat Advisory
Stay one step ahead with weekly or monthly reviews of your security activity, operational efficiency, and insights into the threat landscape.
Designated Account Managers
Gain the partnership of a Technical Account Manager who understands your configuration intimately to resolve issues faster.
Exceptional Service On Demand
24x7 support and fast response via the customer portal, email, or a dedicated Slack channel.
Choose the Right Line of Defense for Your Business
Starter
24x7 technical support & basic incident response
Includes
- Guaranteed 4-hour incident response SLA
- 96-hour remediation SLA
- Quarterly business reviews
- Support channel by portal and email
RECOMMENDED FOR
- SMBs and startups with infrequent attacks only
Essential
Priority incident response and remediation
Includes
- Priority 2-hour incident response SLA
- 72-hour remediation SLA
- Incident analysis reports
- Quarterly business reviews
- Monthly security reviews
- Dedicated Technical Account Managers
- Support channel via portal, email, and Slack
RECOMMENDED FOR
- Organizations with recurring fraud activity
Managed Services
Proactive monitoring and ongoing security advisory services
Includes
- Critical 1-hour incident response SLA
- 48-hour remediation SLA
- 24x7 proactive monitoring and correlation
- Custom run books
- Technical Account Managers and Primary Security Analyst
- Monthly threat advisory report
- Weekly operations reviews
- Access to the $1 million Credential Stuffing Warranty
RECOMMENDED FOR
- Organizations with frequent attacks & priority SLA requirements
Industry-First Credential Stuffing Warranty
Arkose Labs is the first vendor to back its solution with a limited warranty that covers recovery costs associated with a credential stuffing attack, up to $1 million dollars. The warranty is included in our Managed Services plan as our highest level of unwavering commitment to customer success.
Book a Meeting
Meet with a fraud and account security expert
