Key Results
Elimination of bot attacks targeting its Internet platform
Increased good user throughput rate
Consumer accounts protected from ATO, card testing, and other cyberattacks
Overview
A leading fintech company that saves millions of consumers more than a billion dollars each year was facing a variety of cyberattacks, including account takeover (ATO), new account fraud, credential stuffing, and card testing. It sought proactive measures to protect accounts without compromising the consumer experience. The company implemented Arkose Labs solutions to protect login and sign-up processes, resulting in the elimination of automated bot attacks, increased throughput of legitimate users, and effective protection of user accounts from account takeovers.
The Business Problem
The company’s primary goal was to proactively fight cyberattacks that could target its platform and users, while at the same time not impacting the online experience for legitimate consumers. This company is known for its optimal user experience and digital ease of use, and it wanted to address these concerns before they became a larger issue. The fintech firm also wanted to defend against automation used in card testing attacks, where bots conduct large-scale testing of stolen payment credentials on checkout pages.
The Arkose Labs Solution
The company implemented the Arkose Labs platform to defend against cyber threats. The solution classifies traffic based on the underlying intent of users and deploys appropriate countermeasures to remediate attacks in real-time. By going beyond mitigating individual attacks, Arkose Labs delivers a long-term solution that deters cybercriminals while enhancing the good user experience.
The Arkose Bot Manager platform seamlessly combines best-in-class intelligence and analytics with adaptive step-up challenges that are designed to stop both persistent attacks from bots as well as coordinated human attacks. The strategy of precision targeting addresses high-risk traffic without hindering the customer experience, ensuring legitimate users navigate unimpeded. Through context-based Arkose MatchKey challenges, suspicious sessions are confronted, effectively thwarting both automated and human-driven account takeover attempts and reducing the profitability of attacks.
The Arkose Labs Security Operations Center (SOC) monitoring and threat management service works hand-in-hand with the fintech company. It observes and stops evolving threats while providing actionable insights and clear visibility into attacks. Robust dashboards also give the company a visual, interactive look at traffic and attack patterns.
Demonstrated Results
Arkose Labs worked with the fintech firm to proactively prevent cyberattacks on its platform, including streamlining the account sign-up process and preventing fraudsters from using stolen or fake user credentials to set up bogus accounts. The platform also stopped ATO attacks targeting user accounts, as well as detected and prevented automated scripts from verifying stolen credentials and card testing. At the same time, the solution enabled genuine consumers to maintain the seamless digital experience that they were accustomed to.
Our brand is built on the trust of our consumers and we take all steps to prevent fraud and abuse on an ongoing basis. By collaborating with Arkose Labs, we continue to advance security and vigilance to a new level where merchants and consumers alike have even more confidence their transactions are safe.
VP, enterprise cyber security
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