We are thrilled to announce that Arkose Labs has achieved an exceptional Net Promoter Score 1 (NPS) of 100 for Q2! This incredible achievement reflects our unwavering commitment to customer success and the exceptional efforts of our dedicated Customer Success Team.
We are immensely proud to have earned such high praise from our valued customers, and we will continue to prioritize their satisfaction and success as we power greater trust online through our innovative bot detection and mitigation solutions.
Understanding Net Promoter Score (NPS)
Net Promoter Score is a widely recognized metric used to measure customer loyalty and satisfaction. It gauges customers' likelihood to recommend a company's products or services to others on a scale of 0 to 10. Based on their responses, customers are categorized as promoters (score 9-10), passives (score 7-8), or detractors (score 0-6). NPS is calculated by subtracting the percentage of detractors from the percentage of promoters.
Arkose Labs surveys all customers on a quarterly basis, reaching out to at least 5 customer contacts per account to make sure that the data will reflect the sentiments of our customer base.
“Arkose Labs' achievement of an NPS of 100 in Q2 reflects our unwavering commitment to customer success and the exceptional efforts of our dedicated Customer Success Team. We are immensely proud of this milestone and grateful to our customers for their ongoing support.”
Our NPS of 100 – A Milestone Achievement
Reaching an NPS of 100 is an extraordinary accomplishment that significantly surpasses industry benchmarks 2 and demonstrates the strength of our customer relationships and the value we bring to their organizations. We are truly grateful to our customers for their support and advocacy. This remarkable score affirms that our products, services, and the overall experience we deliver are meeting and exceeding their expectations.
This is an incredible achievement because 25% of our customers are Fortune 500 companies, including:
- 1 of the top 2 US banks
- 2 of the top 5 streaming platforms
- 2 of the top 5 social media platforms
- Top online banking institutions in the US
- Top airlines globally
Recognizing the Customer Success Team's Contributions
At the heart of our achievement lies the steadfast dedication of our Customer Success Team. They work tirelessly to ensure our customers receive exceptional support, guidance, and expertise throughout their journey with Arkose Labs. Let's highlight some key contributions that have helped us achieve this remarkable NPS:
- Proactive Partnership: Our Customer Success Team establishes a deep understanding of each customer's unique goals, challenges, and industry landscape. By forming strong partnerships, they proactively identify opportunities to drive value and deliver customized solutions that address specific business needs.
- Responsive Support: The team understands that timely and effective support is crucial to our customers' success. They go above and beyond to promptly address inquiries, provide guidance, and resolve any issues or concerns that arise. This commitment to responsive support ensures our customers feel valued and supported at every step.
- Strategic Guidance: Our Customer Success Team acts as trusted advisors, offering strategic guidance to help customers optimize their use of Arkose Labs' solutions. Through ongoing communication and collaboration, they share best practices, industry insights, and actionable recommendations to help customers maximize the value they derive from our platform.
- Continuous Improvement: Our team consistently seeks feedback from customers to identify areas for improvement and innovation. They leverage customer insights to inform product enhancements and refine our solutions, ensuring we stay at the forefront of the evolving threat landscape and meet the ever-changing needs of our customers.
Looking Ahead
As we celebrate our outstanding NPS of 100 for Q2, we remain committed to maintaining and exceeding our customers' expectations. Our Customer Success Team will continue to collaborate closely with our customers, striving to provide unmatched support, proactive guidance, and cutting-edge solutions.
We extend our deepest gratitude to our customers for their trust, partnership, and valuable feedback. Your success is our success, and we are excited to continue this incredible journey together. Through our partnerships and with our team's relentless drive, we are confident in our ability to deliver exceptional value in the future.
To discover how Arkose Labs can earn your company’s trust and loyalty, book a demo today.
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